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Quality Guarantee

SerafinCigars.com guarantees quality & freshness on our cigars. All merchandise shipped from our warehouse leaves in perfect condition. In the unlikely event that you should doubt the quality of an item, you must notify us via email within 24 hours of receiving the merchandise to obtain an exchange authorization number. If it is a certain number of cigars that are damaged, please contact us and we will replace those for you.

Once you have obtained an authorization number, you should mark it clearly on the package next to the address label. We do not accept returns if a box or bundle has been opened and/or a customer does not like the cigar. If you are trying out a cigar, we encourage customers to please try a sample of the cigar first before buying the whole box. We want to ensure you are satisfied and happy with our Cigars. Thank you for visting our site! Please feel free to browse through it.